Jody Hoffer Gittell

Ph.D., Management, MIT Sloan School of Management, 1995
M.A., Political Economy, New School for Social Rearch, 1991
B.A., Political Science, Reed College, 1985

RESEARCH INTERESTS

Gittell’s research explores how coordination by front-line workers contributes to quality and efficiency outcomes. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can build relational coordination through the design and implementation of high performance work systems.

Contact Jody Hoffer Gittell at jgittell@brandeis.edu or 781-736-3680.

For information about Dr. Gittell's High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, published by McGraw-Hill, click here.

Faculty and Other Positions

Associate Professor of Management, The Heller School for Social Policy and Management,
Brandeis University, 2006-present.
Acting Faculty Director, MIT Leadership Center, July 2010 - June 2011.
Visiting Scholar, MIT Sloan School of Management, February 2010 - May 2010.
Associate Member, Learning, Innovation and Knowledge Research Centre, Dublin City University,
March 2010-present.
MBA Program Director, The Heller School for Social Policy and Management, Brandeis University, 2006-2010.
Assistant Professor of Management, The Heller School for Social Policy and Management,
Brandeis University, 2002-2006.
Assistant Professor of Business Administration, Harvard Business School, 1995-2001.
Faculty Member, MIT Global Airline Industry Program, 2000-present.
Co-Chair, Health Care Industry Council, Labor and Employment Relations Association, 2007- present.
Co-Chair, Airline Industry Council, 2004-2007.
Executive Board, Labor and Employment Relations Association, 2010-2013.
Chair, Nominating Committee, Labor and Employment Relations Association, 2006-2008.
Nominating Committee, Labor and Employment Relations Association, 2005-2006.
Book Promotion Review Subcommittee, Sloan Foundation Industry Studies Program, 2004-2008.
Co-Chair, Work and Employment Relations Network, Labor and Employment Relations Association, 2002-2004.
Advisory Board, Families First Health and Support Center, 2006-present.
President, Board of Directors, Families First Health and Support Center, 2003-2006.
Chair, Quality Improvement Committee, Families First Health and Support Center, 2001-2003.
Chair, Human Resource Committee, Families First Health and Support Center, 2004-present.
Chair, HR Policy Committee, Brandeis University, 2010.
Faculty Advisor, IHI Open School for Health Professions, Brandeis University Chapter, 2010.
Faculty Senator, Brandeis University, 2007-2010.
Faculty Leader, Organization Studies Workshop, The Heller School for Social Policy and Management,
Brandeis University, 2005-present.
Member, New Masters Planning Committee, The Heller School for Social Policy and Management,
Brandeis University, 2005-2006.
Member, Joint Accreditation Task Force, Brandeis University, 2006-2007.
Member, MBA Program Committee, The Heller School for Social Policy and Management,
Brandeis University, 2001-present.
Member, Management Task Force, The Heller School for Social Policy and Management,
Brandeis University, 2004.
Member, MD/MBA Steering Committee, Tufts University/Brandeis University, 2002-2003.
Member, Rabb Council, Brandeis University, 2002-2003.
Member, Working Group, Opportunities for Management Science and Engineering in Improving Cancer Care Delivery, National Cancer Institute, Division of Cancer Control and Population Sciences, 2010.
Member, Working Group, Developing Measures of Effective Team-Based Care, American Board of Internal Medicine, 2010.
Panelist, Selection Committee, National Science Foundation, Innovation and Organizational Sciences, 2009.

Awards Received

Best Paper of the Year, Douglas McGregor Memorial Award, Journal of Applied Behavioral Science, 2008.
Best Paper Award, Human Resources Division, Academy of Management, 2008.
Best Article on Organizational Change, Douglas McGregor Memorial Award, Journal of Applied Behavioral Science, Honorable Mention, 2006.
Best Book Award, Sloan Industry Studies Program, Alfred P. Sloan Foundation, 2005.
Outstanding Young Scholar Award, Industrial Relations Research Association, for outstanding research contributions to an industrial relations/employment problem of national significance, 2004.

Courses Taught

Fellowships and Grants

Bishop, C., Eaton, S., Gittell, J.H. and Weinberg, D. Improving Institutional Long-Term Care for Residents and Workers: The Effect of Leadership, Relationships and Work Design, Research Grant, Robert Wood Johnson Foundation and Atlantic Philanthropies, 2003-2006.
Gittell, J.H. and Wright, J. Improving Post-Discharge Care for Surgical Patients: The Challenge of Cross-Organizational Coordination, Research Grant, The Commonwealth Fund of New York, 2002-2005.
Bennett, A., Miller, J.A. and Gittell, J.H. A Multi-Dimensional Evaluation of the Hospitalist Service at Newton-Wellesley Hospital, Research Grant, Newton-Wellesley Hospital, 2003.
MIT Global Airline Industry Program, Research Grant, Alfred P. Sloan Foundation, 2000-2006.
Gittell, J.H. Care Coordination Study, Research Grant, Harvard Business School Division of Research, 1996-1998.
Gittell, J.H. Industrial Performance Center Fellowship, Massachusetts Institute of Technology, 1994-1995.
Gittell, J.H. National Research Council Fellowship, 1993-1994.
Gittell, J.H. Scanlon Fellowship, Massachusetts Institute of Technology, 1991-1993.

Publications

1. Books

Gittell, J.H., Godwyn, M. (2010). The Sociology of Organizations: Structures and Relationships. Thousand Oaks, CA: SAGE Publications, under contract.
Gittell, J.H. (2009). High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience. New York: McGraw-Hill.
Bamber, G., Gittell, J.H., Kochan, T.A. and von Nordenflycht, A. (2009). Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees. Ithaca: Cornell University Press.
Gittell, J.H. (2003). The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance. New York: McGraw-Hill.

2. Peer-Reviewed Journal Articles

Havens, D.S., Vasey, J., Gittell, J.H., Lin, W. (2010). “Relational Coordination among Nurses and Other Providers: Impact on the Quality of Care,” Journal of Nursing Management, forthcoming.
Gittell, J.H., Seidner, R., Wimbush, J. (2010). “A Relational Model of How High-Performance Work Systems Work,” Organization Science, 21(2): 490-506.
Bond, B., Gittell, J.H. (2010). “Cross-Agency Coordination of Offender Reentry: Testing Outcomes of Collaboration Policies,” Journal of Criminal Justice, 38: 118-29.
Gittell, J.H., Seidner, R. and Wimbush, J. (2010). “A Relational Model of How High Performance Work Systems Work,” Organization Science, forthcoming.
Bond, B., Gittell, J.H. (2010). “Cross-Agency Coordination of Offender Reentry: Testing Outcomes of Collaboration Policies,” Journal of Criminal Justice, forthcoming.
Gittell, J.H., Bamber, G. (2010). “High and Low Road Strategies for Competing on Costs and Their Implications for Employment Relations: Studies in the Airline Industry,” International Journal of Human Resource Management, 21(2): 165-179.
Bamber, G., Gittell, J.H., Kochan, T.A., Von Nordenflycht, A. (2009). “Contrasting Employment Relations Strategies in European Airlines,” Journal of Industrial Relations, 51(5): 635-652.
Carmeli, A., Gittell, J.H. (2009). “High Quality Relationships, Psychological Safety and Learning from Failures in Work Organizations,” Journal of Organizational Behavior.
Gittell, J.H., Bamber, G. (2009). “High and Low Road Strategies for Competing on Costs and Their Implications for Employment Relations: Studies in the Airline Industry,” International Journal of Human Resource Management, forthcoming.
Gittell, J.H., Weinberg, D., Bennett, A. and Miller, J.A. (2008). "Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work," Human Resource Management, 47(4): 729-755.
Gittell, J.H. (2008). "Relationships and Resilience: Care Provider Responses to Pressures from Managed Care," Journal of Applied Behavioral Science, 44(1): 25-47.
Gittell, J.H., Weinberg, D.B., Pfefferle, S. and Bishop, C. (2008). "Impact of Relational Coordination on Job Satisfaction and Quality Outcomes: A Study of Nursing Homes," Human Resource Management Journal, 18(2): 154-170.
Kautz, C., Gittell, J.H., Lusenhop, W., Weinberg, D.B. and Wright, J. (2007). "Patient Benefits from Participating in an Integrated Delivery System: Impact on Coordination of Care," Health Care Management Review, 32(3): 1-11.
Weinberg, D.B., Lusenhop, W., Gittell, J.H. and Kautz, C. (2007). "Coordination between Formal Providers and Informal Caregivers," Health Care Management Review, 32(2): 140-150.
Weinberg, D.B., Gittell, J.H., Lusenhop, W., Kautz, C., Wright, J. (2007). "Beyond Our Walls: Impact of Patient and Provider Coordination Across the Continuum on Outcomes for Surgical Patients," Health Services Research, 42(1): 7-24.
Pfefferle, S., Gittell, J.H., Hodgkin, D. and Ritter, G. (2006). "Pediatric Coordination of Care for Children with Mental Illness," Medical Care, 44(12): 1085-1091.
Weinberg, D.B., Gittell, J.H., Lusenhop, W., Kautz, C. and Wright, J. (2006). "Beyond Our Walls: Impact of Patient and Provider Coordination Across the Continuum on Outcomes for Surgical Patients," Health Services Research, 42(1): 7-24.
Gittell, J.H., Cameron, K., Lim, S. and Rivas, V. (2006). "Relationships, Layoffs and Organizational Resilience: Airline Responses to Crisis of September 11^th," Journal of Applied Behavioral Science, 42(3): 300-329.
Perlow, L., Gittell, J.H. and Katz, N. (2004). "Contextualizing Patterns of Work Group Interactions: Toward a Nested Theory of Structuration," Organization Science, 15(5): 520-536
Gittell, J.H. and Weiss, L. (2004). "Coordination Networks Within and Across Organizations: A Multi-Level Framework," Journal of Management Studies, 41(1): 127-153.
Gittell, J.H., von Nordenflycht, A. and Kochan, T.A. (2004). "Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry," Industrial and Labor Relations Review, 57(2): 163-179.
Gittell, J.H. (2002). "Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects," Management Science, 48(11): 1408-1426.
Gittell, J.H. (2002). "Relationships between Service Providers and their Impact on Customers," Journal of Service Research, 4(4): 299-311.
Gittell, J.H. (2001). "Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Post-Bureaucracy Theory," Organization Science, 12(4): 467-482.
Gittell, J.H. (2000). "Organizing Work to Support Relational Coordination," International Journal of Human Resource Management, 11(3): 517-539.
Gittell, J.H. (2000). "Paradox of Coordination and Control," California Management Review, 42(3): 177-183.
Gittell, J.H., Fairfield, K., Bierbaum, B., Jackson, R., Kelly, R., Laskin, R., Lipson, S., Siliski, J., Thornhill, T., Zuckerman, J. (2000). "Impact of Relational Coordination on Quality of Care, Post-Operative Pain and Functioning, and Length of Stay: A Nine Hospital Study of Surgical Patients," Medical Care, 38(8): 807-819.
Kochan, T.A., Gittell, J.H. and Lautsch, B. (1995). "Total Quality Management and Human Resource Systems: An International Comparison," with Thomas A. Kochan and Brenda Lautsch, International Journal of Human Resource Management, 6(2): 201-222.
Gittell, J.H. (1995). "Cost/Quality Tradeoffs in the Departure Process? Evidence from the Major U.S. Airlines," Transportation Research Record, 1480: 25-36.

3. Peer-Reviewed Book Chapters

Gittell, J.H. (2010). “New Directions for Relational Coordination Theory,” in Oxford Handbook of Positive Organizational Scholarship, eds. K.S. Cameron and G. Spreitzer. Oxford University Press, forthcoming.
Bamber, G., Gittell, J.H., Kochan, T.A., von Nordenflycht, A. (2010). “Contrasting Strategic Choices in the Airline Industry: Deregulation and Employment Relations in the Asia Pacific Region and the Middle East,” Aviation Security and Safety: Some Legal Dimensions, ed. R. Jilla. Icfai University Press.
Gittell, J.H., Seidner, R. (2009). "Human Resource Management in the Service Sector," in Handbook of Human Resource Management, eds. A. Wilkinson, T. Redman, S. Snell and N. Bacon. Sage Publications.
Gittell, J.H., Kochan, T.A., McKersie, R., von Nordenflycht, A. and Bamber, G. (2009). “Labor Relations and Human Resource Management in the Airline Industry,” The Global Airline Industry, ed. A.R. Odoni. Wiley Publishers.
Miller, J.A., Dorsey, J. and Gittell, J.H. (2008). "Establishing a Teamwork Model of Care for Hospital Medicine," in Comprehensive Hospital Medicine: An Evidence-Based Approach, eds. M.V. Williams and R. Hayward. Elsevier Publishing.
Gittell, J.H. (2006). "Relational Coordination: Coordinating Work through Relationships of Shared Goals, Shared Knowledge and Mutual Respect," in Relational Perspectives in Organizational Studies, eds. O. Kyriakidou and M. Ozbilgin. Edward Elgar Publishers.
Charns, M. and Gittell, J.H. (2005). "Work Design," in Health Care Management: Organization Design and Behavior (5th edition), eds. S. Shortell and A. Kaluzny. New York: Delmar Press.
Gittell, J.H. (2004). "Achieving Focus in Hospital-Based Health Care: The Role of Relational Coordination," in Consumer Driven Health Care: Implications for Providers, Payers and Policy-Makers, ed. R. Herzlinger. Jossey-Bass.
Gittell, J.H. (2003). "A Theory of Relational Coordination," in Positive Organizational Scholarship: Foundations of a New Discipline, eds. K.S. Cameron, J.E. Dutton and R.E. Quinn. Berrett-Koehler Publishing.
Austin, R. and Gittell, J.H. (2002). "When It Should Not Work but Does: Anomalies of High Performance," in Business Performance Measurement, ed. A. Neely. Cambridge University Press.
Charns, M. and Gittell, J.H. (2000). "Work Design," in Health Care Management: Organization Design and Behavior (4th edition), eds. S. Shortell and A. Kaluzny. New York: Delmar Press.
Gittell, J.H. (1998). "Coordinating Services Across Functional Boundaries: The Departure Process at Southwest Airlines," in Best Practices in Customer Service: Case Studies and Strategies, eds. R. Zemke and J. Wood. Amherst, MA: HRD Press.

4. Other Articles and Chapters

Gittell, J.H. (2009). “Lack of Coordination Hampers U.S. Health System,” Modern Healthcare, August 20.
Appelbaum, E., Gittell, J.H. and Leana, C. (2009). High Performance Work Practices and Economic Recovery. LERA Commons, http://lerablog.org/tag/jody-hoffer-gittell.
Bialke, J., Gittell, J.H., Pruitt, J. and Weinberg, D.B. (2008). “Innovations in Health Care Delivery and their Implications for Workers and Patients,” Perspectives on Work, 10(3).
Gittell, J.H., Cameron, K., Lim, S. and Rivas, V. (2008). “Airline Industry Responses to September 11^th,” in International Terrorism and Threats to Security: Managerial and Organizational Challenges, eds. R. Burke and C. Cooper. Edward Elgar Press.
Gittell, J.H. and Kochan, T.A. (2006). “Lean Production in the Air? Low Cost Competition Taking Off in the Global Airline Industry and Implications for Employment Relations,” Annual Proceedings of the Labor and Employment Relations Association.
Gittell, J.H. (2006). "Connecting with Employees (So They'll Connect with Customers)" in What Managers Say, What Employees Hear, ed. R. Maruca. Praeger Publishing.
Gittell, J.H. (2006). "Layoffs and Organizational Resilience: Lessons for Workers, Managers and Investors," Perspectives on Work, 10(1): 6-8.
Gittell, J.H. and Briscoe, F. (2005). "Physician Work: Greater Coordination and Increased Flexibility," Perspectives on Work, 9(2).
Gittell, J.H. and Kochan, T.A. (2005). "Low Cost Competition in the Global Airline Industry," Perspectives on Work, 9(3).
Kochan, T.A., McKersie, R., von Nordenflycht, A. and Gittell, J.H. (2005). "Airborne Distress: How Can Labor Recover in the Airline Industry?" New Labor Forum, 14(2): 39-51.
Gittell, J.H. and Kochan, T.A. (2004). "Partnering to Help a Changing Industry: The Airline Industry Council," Perspectives on Work, 8(2): 56-57.
Maccoby, M., Gittell, J.H. and Leeden, M. (2004). "Leadership and the Fear Factor," MIT Sloan Management Review.
Kochan, T.A., McKersie, R., von Nordenflycht, A. and Gittell, J.H. (2003). "Options for Rebuilding Labor Relations," Perspectives on Work, 7(2).
Gittell, J.H. (2001). "Investing in Relationships," Harvard Business Review.

5. Cases and Teaching Notes

Wasserman, J. and Gittell, J.H. (2007). “Madison Academy: Competing on Service Quality (A),” Heller School for Social Policy & Management Case Series.
Wasserman, J. and Gittell, J.H. (2007). “Madison Academy: Competing on Service Quality (B),” Heller School for Social Policy & Management Case Series.
Otiato, M. and Gittell, J.H. (2007). "Community Health Access Network: Using IT to Improve the Quality and Efficiency of Care," Heller School for Social Policy & Management Case Series.
Gittell, J.H. (2002). "Families First Health and Support Center: Scheduling for Productivity," Heller School for Social Policy & Management Case Series.
Gittell, J.H. (2002). "Firing Decision at Familes First Health and Support Center," Heller School for Social Policy & Management Case Series.
Akstein, D. and Gittell, J.H. (2002). “Urban Community Homemakers and Home Health: Building Employee Loyalty,” Heller School for Social Policy & Management Case Series.
Akstein, D. and Gittell, J.H. (2002). “Teaching Note for Urban Community Homemakers and Home Health: Building Employee Loyalty," Heller School for Social Policy & Management Case Series.
Boulter, T. and Gittell, J.H. (2002). “Blue Shield of California: Designing a Compensation System,” Heller School for Social Policy & Management Case Series.
Boulter, T. and Gittell, J.H. (2002). “Teaching Note for Blue Shield of California: Designing a Compensation System,” Heller School for Social Policy & Management Case Series.
Oliva, R., Gittell, J.H. and Lane, D. (2002). "Southwest Airlines in Baltimore," Harvard Business School Case, 602-156.
Oliva, R., Gittell, J.H. and Lane, D. (2002). "Southwest Airlines in Baltimore," Harvard Business School Supplement, 602-157.
Oliva, R. and Gittell, J.H. (2002). “Southwest Airlines in Baltimore,” Harvard Business School Teaching Note, N9-draft.
Gittell, J.H. and O'Reilly, C. (2001). "JetBlue Airways: Starting from Scratch," Harvard Business School Case, 801-354.
Gittell, J.H. and O'Reilly, C. (2001). "JetBlue Airways: Starting from Scratch," Harvard Business School Teaching Note, 801-386.
Gittell, J.H., Wimbush, J. and Shu, K. (1998). "Beth Israel Deaconess Medical Center: Coordinating Patient Care," Harvard Business School Case, 899-213.
Gittell, J.H. (2000). "Beth Israel Deaconess Medical Center: Coordinating Patient Care," Harvard Business School Teaching Note, 5-800-329.
Gittell, J.H., Heskett, J. and Slayton, J. (1997). "Oxford Health Plans (A): Specialty Management," Harvard Business School Case, 898-042.
Gittell, J.H. and Huckman, R. (1997). "Oxford Health Plans (B): Crisis Strikes," Harvard Business School Case,
800-366.
Gittell, J.H., Heskett, J. and Bohmer, R. (2000). "Oxford Health Plans," Harvard Business School Teaching Note,
800-322.
Gittell, J.H. and Toth, M. (1997). "Transitional Infant Care Specialty Hospital," Harvard Business School Case, 898-070.
Gittell, J.H. (1998). "Transitional Infant Care Specialty Hospital," Harvard Business School Teaching Note, 899-072.
Gittell, J.H. and Brown, M. (1997). "Reading Rehabilitation Hospital: Implementing Patient-Focused Care,"Harvard Business School Case, 898-172.
Sucher, S.J. and Gittell, J.H. (1998). "Reading Rehabilitation Hospital: Implementing Patient-Focused Care," Harvard Business School Teaching Note, 899-139.

Student Dissertations and Theses

Ryan, M. (2009). Care Coordination for Senior Patients with Multiple Chronic Diseases: Examining the Association between Organizational Factors and Patient Outcomes. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Douglass, A. (2009). Strengthening Families Illinois: How Management and Policy Interventions Influence the Quality of Professional-Parent Partnerships in Early Child Care. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Martinez, L.S. (2008). Community, Quality and Cultural Intelligence: The Role of Social Capital in Chronic Disease Management. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Hagigi, F. (2007). Evaluating Coordination as a Key Driver of Performance in Ambulatory Care Clinics. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Vanhaecht, K. (2007). The Impact of Clinical Pathways on the Organization of Care Processes. Doctor in Social Health Sciences Dissertation, Faculty of Medicine, Catholic University of Leuven.
Potter, D. (2007). Uncommon Partners in Children’s Mental Health Policy: Lay/Professional Collaboration in the Social Worlds of Three Community Collaboratives. Ph.D. Dissertation, Department of Sociology and The Heller School for Social Policy and Management, Brandeis University.
Morgan, J.E. (2006). Successful Outcomes in Vocational Rehabilitation: The Effects of Stage of Change and Relational Development. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Bond, B. (2006). Organizational Management of Offender Reentry: The Multidimensional Challenges of Change. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Broussard, T. (2006). Who is Accomodating Whom? Small Business Practices and Attitudes Regarding Hiring People with Disabilities. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Shaw, D. (2006). A Tale of Two Healthcare Mergers: A Case Study of Process and Change. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Smalarz, A. (2005). Inside the Black Box: The Effect of Physician Group Culture and Structure on Quality of Care Outcomes. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Pfefferle, S. (2005). Pediatrician Screening and Coordination of Care for Children with Mental Illnesses. Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University.
Bahde, K. (2003). Riding the Whitewater: A Social Constructionist Approach to Mergers and Acquisitions Integration Process and the Role of the Integration Manager. Ph.D. Dissertation, Benedictine University.
Rivas, V. (2002). Large Commercial Airports in the United States: Operating Revenue Framework. Master of Science Thesis, Massachusetts Institute of Technology.
Weinberg, D.B. (2000). Why Are the Nurses Crying? Restructuring, Power and Control in an American Hospital. Ph.D. Dissertation, Harvard University.
Weiss, L. (1998). Collection and Connection: Rationalized and Embedded Knowledge in Knowledge Intensive Organizations. Ph.D. Dissertation, Harvard University.

Academic Presentations

Gittell, J.H. (2011). “Relational Processes at Work,” Seminar Speaker, Copenhagen Business School, Copenhagen, Denmark.
Gittell, J.H., Summers, B., Lazes, P., Bishop, C., Gaudet, T., Bialke, J., Wiliams, J., Williams, B. (2011). “Impact of Health Policy Reforms on Healthcare Workers and the Workplace,” Panel Discussion, Labor and Employment Relations Association, Denver, CO.
Bartol, K., Parker, J., Mathieu, J., Spreitzer, G., Tesluk, P., Gittell, J.H. (2010). “Daring to Care at Southwest Airlines: Inspiration for New Theorizing about Empowerment and Beyond,” All-Academy Symposium, Academy of Management Meetings, Montreal, Canada.
Heynoski, K., Sonenshein, S., Quinn, R., Parmar, B., Maitlis, S., Lawrence, T., Ford, J., Gittell, J.H., Quinn, R.E. (2010). “The Wellspring of Opportunity: Conversation as the Source of Positive Organizational Change,” All-Academy Symposium, Academy of Management Meetings, Montreal, Canada.
Elvira, M., Leana, C., D’Aunno, T., Hoang, H., Douglass, A., Gittell, J.H., Maas, A., Rousseau, D. (2010). “The Occupational and Organizational Structure of Direct Care Work in an International Context,” Professional Development Workshop, Academy of Management Meetings, Montreal, Canada.
Havens, D., Vasey, J., Gittell, J.H., Lin, W.T. (2010). “Nurse Reports of Relational Coordination: An Emerging Theory to Improve Communication Across the Health Care Team,” Academy Health Annual Meeting, Boston, MA.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” Keynote Speaker, Social Network Perspectives in HRM, Copenhagen Business School, Copenhagen, Denmark.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” Research Seminar, School of Industrial and Labor Relations, Cornell University, Ithaca, NY.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” Interdisciplinary Research Seminar, University of North Carolina, Chapel Hill, NC.
Gittell, J.H. (2010). “Modularity and the Coordination of Complex Work: The Case of Post-Surgical Patient Care,” Management Research Seminar, Carey Business School, John Hopkins University, Baltimore, MD.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” Human Resource Management Research Seminar, Dublin City University, Dublin, Ireland.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” School of Management and Labor Relations, Rutgers University, New Brunswick, NJ.
Gittell, J.H. (2010). “A Relational Model of How High Performance Work Systems Work,” School of Labor and Employment Relations, University of Illinois, Champaign, IL.
Gittell, J.H. (2010). “Modularity and the Coordination of Complex Work: The Case of Post-Surgical Patient Care,” Health Policy and Management Research Seminar, Boston University School of Public Health, Boston, MA.
Gittell, J.H., Avgar, A., Givan, R., Litwin, A.S., Sadler, J., Kochan, T., Friedman, D. (2010). “Innovation and Change in the Healthcare Workplace: Applying an Employment Relations Lens to the Challenges and Possibilities,” Labor and Employment Relations Association, Atlanta, GA.
Gittell, J.H. (2009). “Modularity and the Coordination of Complex Work: The Case of Post-Surgical Patient Care,” Interdisciplinary Committee on Organization Studies Seminar, University of Michigan, Ann Arbor, MI.
Gittell, J.H. (2009). “Modularity and the Coordination of Complex Work: The Case of Post-Surgical Patient Care,” Organization Studies Group Seminar, MIT Sloan School of Management, Cambridge, MA.
Gittell, J.H. (2009). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” Management Seminar, Berkeley School of Public Health, Berkeley, CA.
Gittell, J.H. (2009). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” University of San Francisco Medical School, San Francisco, CA.
Gittell, J.H. (2009). “A Relational Model of How High Performance Work Systems Work: A Study of U.S. Hospitals,” Newcastle University Business School, Newcastle, UK.
Gittell, J.H. (2009). “A Relational Model of How High Performance Work Systems Work,” Symposium on Human Resource Management and Organisational Issues in Healthcare: Can High-Performance HRM Models Work? International Perspectives, British Academy of Management, Brighton, UK.
Reich, R., Lynch, L., Kochan, T., Sleigh, S., Szymanski, P., Scully, M. and Gittell, J.H. (2009). “How Can Corporate Social Responsibility Work in an Era of Supercapitalism?” Labor and Employment Relations Association, San Francisco, CA.
Gittell, J.H. (2009). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” Labor and Employment Relations Association, San Francisco, CA.
Gittell, J.H. (2009). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” University of San Francisco Medical School, San Francisco, CA.
Gittell, J.H. (2008). “Relationships and Resilience: Care Provider Responses to Pressures from Managed Care,” Quest to Resilience: Examining the Role of Emotions and Relationships, Showcase Symposium, Academy of Management Meetings, Anaheim, CA.
Gittell, J.H., Seidner, R. and Wimbush, J. (2008). “A Relational Model of How High-Performance Work Systems Work,” Academy of Management Meetings, Anaheim, CA.
Ancona, D., Edmondson, A., Gittell, J.H., Parker, J., Pearce, C., Sims, H., Tesluk, P. and Yukl, G. (2008). “Distributed, Shared or Collective Leadership: A New Leadership Model for the Collaborative Era?” Academy of Management Meetings, Anaheim, CA.
Gittell, J.H., Hagigi, F., Weinberg, D. Kautz, C. and Lusenhop, W. (2008). “Modularity and the Coordination of Complex Work,” Sloan Industry Studies Annual Conference, Cambridge, MA.
Gittell, J.H. (2008). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” Health Care and Wellness Seminar, Lexington College, Chicago, IL.
Kochan, T.A., Gittell, J.H. and Bamber, G. (2007). “Up in the Air: Can an Industry Compete on Costs Without Destroying its Workforce?,” Institute for Work and Employment Relations, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2007). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H., Hagigi, F., Weinberg, D. Kautz, C. and Lusenhop, W. (2007). “Modularity and the Coordination of Complex Work,” Ninth Annual Health Organizational Research Association Conference, University of Minnesota, Minneapolis, MN.
Gittell, J.H., Seidner, R. and Wimbush, J. (2007). “Coordinating Patient Care: A Social Capital Model of High Performance Work Systems,” Sloan Industry Studies Annual Conference, Cambridge, MA.
Gittell, J.H., Seidner, R. and Wimbush, J. (2007). “Coordinating Patient Care: A Social Capital Model of High Performance Work Systems,” Institute for Work and Employment Relations, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H., Seidner, R. and Wimbush, J. (2007). "A Social Capital Model of High Performance Human Resource Systems," Labor and Employment Relations Association, Chicago, IL.
Kochan, T.A., Gittell, J.H., Bamber, G., von Nordenflycht (2007). “Lean Production in the Air: Low Cost Competition Taking Off in the Global Airline Industry and Implications for Employment Relations,” Labor and Employment Relations Association, Chicago, IL.
Gittell, J.H., Seidner, R. (2006). “Coordinating Patient Care: A Social Capital Model of High Performance Work Systems,” Conference on HRM and Knowledge Related Performance, Copenhagen Business School, Copenhagen, Denmark.
Gittell, J.H., Weinberg, D., Bennett, A., Miller, J.A. (2006). "A Relational Approach to Job Design and the Coordination of Work," Academy of Management Meetings, Atlanta, GA.
Rubinstein, S.A., Martin-Rios, C., Gittell, J.H., Erhardt, N., George, V. (2006). "Cross-Boundary Coordination Under Stress: Relationships as a Source of Reslience," Academy of Management Meetings, Atlanta, GA.
Gittell, J.H., Weinberg, D., Kautz, C., Lusenhop, W. (2006). “Organizing Complexity: Modularity and the Coordination of Care,” Academy of Management Meetings, Atlanta, GA.
Kautz, C., Gittell, J.H., Lusenhop, W. and Weinberg, D. (2006). "Patient Benefits from Participating in an Integrated Delivery System? Impact on Coordination of Care, Satisfaction and Willingness to Recommend," Poster Session, Academy Health, Seattle, WA.
Gittell, J.H. (2006). "The Role of Weak and Strong Ties for Coordinating Work," Research Seminar, Owen School of Management, Vanderbilt University, Nashville, TN.
Gittell, J.H. (2006). "Relationships, Layoffs and Organizational Resilience: Airline Responses to Crisis of September 11^th," Management Research Seminar, London School of Economics, London, England.
Gittell, J.H. (2006). "Organization Design, Coordination Networks and Outcomes: Generating Evidence through Multiple Methods," Workplace Innovation Centre, University College London, London, England.
Gittell, J.H. (2006). "Relational Coordination in Health Care: Lessons Learned from the Airline Industry," Workshop on Advancing the Agenda of Quality in Medicine, Speaker, Harvard Medical School, Boston, MA.
Gittell, J.H. (2006). "Recipes for Success (and Failure): Lessons from the Airline Industry," Reunions Convocation Address, Reed College, Portland, OR.
Barley, S., Gittell, J.H., Strauss, G., Piore, M. and Batt, R. (2006). "Diversity in Research Methods," Panel Discussion, 8^th Annual Ph.D. Student Consortium, Labor and Employment Relations Association, Boston, MA.
Blackwell, R., Weller, C., Callan, B., Gittell, J.H. (2006). "Conflicts over Corporate Control: The Role of Labor and Employment Relations," Distinguished Panel, Labor and Employment Relations Association, Boston, MA.
Gittell, J.H., Bishop, C., Dossa, A., Pfefferle, S., Weinberg, D. and Zincavage, R. (2006). "How High Performance Work Systems Work: Building Social Capital Among Front Line Workers in Nursing Homes," Symposium on Social Capital and Outcomes, Labor and Employment Relations Association, Boston, MA.
Rubinstein, S.A., Martin-Rios, C., Erhardt, N., George, V. and Gittell, J.H. (2006). "Cross-Boundary Coordination, Social Capital and Organizational Performance," Symposium on Social Capital and Outcomes, Labor and Employment Relations Association, Boston, MA.
Gittell, J.H., Kochan, T.A., et al (2006). "Lean Production in the Air: Low Cost Competition Taking Off in the Global Airline Industry and Implications for Employment Relations," Labor and Employment Relations Association, Boston, MA.
Gittell, J.H. (2005). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2005). "Is the Doctor In? Impact of Specialization on Relational Coordination and Outcomes," Labor Lunch, Wharton School, University of Pennsylvania, Philadelphia, PA.
Gittell, J.H. (2005). "Is the Doctor In? Impact of Specialization on Relational Coordination and Outcomes," The Martin School of Public Policy and Administration, University of Kentucky, Lexington, KY.
Gittell, J.H., C. Kautz, R.W. Lusenhop and D.B. Weinberg (2005). "Patterns of Coordination Within and Between Stages of Work: Evidence of Modularity in Healthcare," 7th International Dependency Structure Matrix Conference, Seattle, WA.
Gittell, J.H. (2005). "Relational Coordination as a Distinctive Organizational Capability: The Case of Southwest Airlines," Faculty Working Group in Organizational Capabilities, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2005). "The Role of Positive Relationships in Coordinating Work," Positive Organizational Scholarship Professional Development Workshop, Academy of Management Meetings, Honolulu, HI.
Gittell, J.H., Weinberg, D., Bennett, A. and Miller, J.A. (2005). "Is the Doctor In? Impact of Physician Job Design on Relational Coordination in Care Provider Groups," Poster Session, Academy of Management Meetings, Honolulu, HI.
Gittell, J.H., Weinberg, D.B., Bennett, A. and Miller, J.A. (2005). "Is the Doctor In? Impact of Physician Job Design on Relational Coordination and Patient Outcomes," Poster Session, Academy of Management Meetings, Honolulu, HI.
Gittell, J.H., Dossa, A., Pfefferle, S., Weinberg, D., and Zincavage, R. (2005). "The Influence of Organizational Practices in Shaping Relationships of Care," The Space Between, Joint Symposium by Organization and Management Theory and Healthcare Management, Academy of Management Meetings, Honolulu, HI.
Gittell, J.H. (2005). "Southwest Airlines: A Model for Low Cost Airlines Around the World?" Guest Speaker, Current Trends and Problems in the Aviation Industry, Daniel Webster College, Nashua, NH.
Gittell, J.H. (2005). "The Role of Weak and Strong Ties in Coordinating Work," Research Seminar, Centre for Work, Leisure and Community, Griffith University, Brisbane, Australia.
Gittell, J.H. (2005). "How Relationships Matter: Relational Coordination and Organizational Performance," Students Interested in Growth, Networking and Leadership, University of New Hampshire, Durham, NH.
Gittell, J.H., Weinberg, D., Bennett, A. and Miller, J.A. (2005). "Is the Doctor In? Impact of Physician Job Design on Relational Coordination in Care Provider Groups," Work and Employment Relations Seminar, Industrial Relations Research Association, Philadelphia, PA.
Gittell, J.H. (2004). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H., Weinberg, D., Bennett, A. and Miller, J.A. (2004). "Is the Doctor In? Impact of Physician Job Design on Relational Coordination in Care Provider Groups," Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H. (2004). "Is the Doctor In? Impact of Physician Job Design on Relational Coordination in Care Provider Groups," Research Seminar, Organization Studies Group, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H., Cameron, K. and Lim, S. (2004). "Organizational Resilience, Relationships and Layoffs: Airline Responses to the Crisis of September 11th," Academy of Management Meetings, New Orleans, LA.
Gittell, J.H. (2004). "The Strength of Weak Ties: A Relational Perspective on Task Interdependence, Coordination and Performance," Academy of Management Meetings, New Orleans, LA.
Gittell, J.H. (2004). “Improving Long Term Care for Residents and Workers: The Effect of Leadership, Relationships and Work Design,” Seminar in Honor of Susan C. Eaton: Scholar, Teacher and Activist, MIT Faculty Club, Cambridge, MA.
Gittell, J.H. (2004). "Social Capital, Human Resources and Organizational Innovations," Sloan Industry Centers Annual Conference, Georgia Institute of Technology, Atlanta, GA.
Gittell, J.H. (2004). "The Strength of Weak Ties: A Relational Perspective on Task Interdependence, Coordination and Performance," Research Seminar, Babson Center for Technology and Enterprise, Boston, MA.
Gittell, J.H., Bennett, A., Miller, J.A. and Weinberg, D. (2004). "Hospitalists and the Coordination of Inpatient Care: Early Findings from Newton-Wellesley Hospital," Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H., Cameron, K. and Lim, S. (2004). "Layoffs, Relationships and Financial Reserves: U.S. Airline Responses to the Crisis of 9/11," Industrial Relations Research Association, San Diego, CA.
Gittell, J.H. (2003). "Relational Coordination Within and Across Organizational Boundaries," Guest Speaker, Public Health and Policy Course, School of Health and Human Services, University of New Hampshire, Durham, NH.
Gittell, J.H., Faraj, S., Crowston, K., Feldman, M. and Tushman, M. (2003). "Revisioning Organization Design Theory: Alternative Perspectives," Academy of Management Meetings, Seattle, WA.
Bahde, K.P. and Gittell, J.H. (2003). "Boundary Spanners: A Relational Perspective," Academy of Management Meetings, Seattle, WA.
Gittell, J.H. (2003). "How Relationships Matter and Which Ones Matter Most: A Relational Theory of Coordination," Academy of Management Meetings, Seattle, WA.
Gittell, J.H. (2003). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2003). "Layoffs, Relationships and Financial Reserves: U.S. Airline Responses to the Crisis of 9/11," Guest Speaker, Current Trends and Problems in the Aviation Industry, Daniel Webster College, Nashua, NH.
Kochan, T.A., von Nordenflycht, A., McKersie, R. and Gittell, J.H. (2003). "Out of the Ashes: Building an Effective Labor Relations Systems in Airlines," Institute for Work and Employment Relations Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2003). "Coordination Under Pressure from Managed Care: Work Stress, Relational Coordination and Performance," Research Seminar, Duke University, Durham, NC.
Gittell, J.H., Weinberg, D., Hodgkins, D. and Capitman, J. (2003). "How to Choose a Theory," NIAAA and Health Policy Seminar, Panelist, Brandeis University, Waltham, MA.
Gittell, J.H. and Weiss, L. (2003). "How Organization Design Shapes Coordination Networks," Industrial Relations Research Association, Washington, DC.
Gittell, J.H. (2002). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Course, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2002). "How Focus Works: Group Focus, Relational Coordination and Performance," Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H. (2002). "Theoretical Conceptions of the Boundary Spanner Role," Southern Management Association Meetings, Atlanta, GA.
Gittell, J.H. (2002). "How Focus Works: Time Allocation, Relational Coordination and Performance in Care Provider Groups," Showcase Symposium, Academy of Management Meetings, Denver, CO.
Vogus, T., Sutcliffe, K., Edmondson, A., Dutton, J., Heaphy, E., Gittell, J.H. and Cameron, K. (2002). "Organizing for Resilience: Processes and Prospects," Showcase Symposium, Academy of Management Meetings, Denver, CO.
Gittell, J.H. (2002). "Improving Post-Discharge Care for Surgical Patients: The Challenge of Cross-Organizational Coordination," Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H. (2002). "Learning from Southwest Airlines: Innovation in the U.S. Airline Industry," Industrial Relations Research Association, Atlanta, GA.
Gittell, J.H. (2001). "Human Resource Management in the Airline Industry," The Airline Industry, Graduate Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2001). "Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects," Showcase Symposium, Academy of Management Meetings, Washington, DC.
Gittell, J.H. (2001). "Coordination Under Pressure From Managed Care: Divergent Effects of Work Stressors on Relational Coordination and Job Satisfaction," Academy of Management Meetings, Washington, DC.
Gittell, J.H. (2001). "Relational Coordination as Relational Practice: Linking Group Theory and Feminist Theory," Showcase Symposium, Academy of Management Meetings, Washington, DC.
Gittell, J.H., von Nordenflycht, A. and Kochan, T.A. (2001). "Mutual Gains or Zero Sum? Outcomes of Employee Stakeholder Orientation in the Airline Industry," Institute for Work and Employment Relations Seminar, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2001). "Coordination Under Pressure from Managed Care: Divergent Effects of Work Stressors on Job Satisfaction and Relational Coordination," Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H. (2001). "Relational Coordination as a Measure of Coordination Within and Across Organizations," Total Knee Aftercare Research Conference, Amsterdam, Netherlands.
Gittell, J.H., von Nordenflycht, A. and Kochan, T.A. (2001). "Mutual Gains or Zero Sum? Outcomes of Employee Stakeholder Orientation in the Airline Industry," Industrial Relations Research Association, New Orleans, LA.
Gittell, J.H. (2000). "Supervision, Group Process and Performance," Academy of Management Meetings, Toronto, Canada.
Gittell, J.H., Fairfield, K., Bierbaum, B., Jackson, R., Kelly, R., Laskin, R., Lipson, S., Siliski, J., Thornhill, T., Zuckerman, J. (2000)."Impact of Relational Coordination on Quality of Care, Post-Operative Pain and Functioning, and Length of Stay: A Nine-Hospital Study of Surgical Patients," Academy of Management Meetings, Toronto, Canada.
Gittell, J.H. (2000). "Programmed and Interactive Coordination Mechanisms: Are They Complements and If So Why?" Quality of Care Seminar, Harvard School of Public Health, Boston, MA.
Gittell, J.H. (2000). "Organizing Work to Support Relational Coordination," Institute for Work and Employment Relations, Massachusetts Institute of Technology, Cambridge, MA.
Gittell, J.H. (2000). "From Airlines to Patient Care: The Impact of Relational Coordination on Customer Outcomes," Industrial Relations Research Association Meetings, Boston, MA.
Gittell, J.H. (1999). "Service Relationships: Impact on Customer Trust, Satisfaction and Loyalty," Academy of Management Meetings, Chicago, IL.
Gittell, J.H. (1999). "High Performance Practices Under Conditions of Task Interdependence: An Examination of Patient Care," INFORMS Meetings, Symposium on Managing Innovation in Healthcare, Cincinnati, OH.
Gittell, J.H. (1998). "Patient Care Coordination: Organization Design Features That Predict Success," Fifth Harvard Conference on Strategic Alliances in Healthcare, Boston, MA.
Gittell, J.H. (1998). "Organization Design, Networks and Outcomes: The Coordination of Patient Care," Conference on Understanding the Service Workplace, Center for Human Resources, Wharton School of Business, University of Pennsylvania, Philadelphia, PA.
Gittell, J.H. (1998). "Paradox of Coordination and Control: The Supervision of Interdependent Work Processes," Academy of Management Meetings, San Diego, CA.
Gittell, J.H. (1998). "Horizontal Relationships and the Quality of Communication: Coordinating the Airline Departure Process," Academy of Management Meetings, San Diego, CA.
Gittell, J.H. and Weiss, L. (1997). "A Dynamic Approach to Coordination: Linking Intra and Interorganizational Networks," Academy of Management Meetings, Boston, MA.

Practitioner Presentations

Gittell, J.H. (2011). “Relational Coordination: Theory and Practice,” Featured Speaker, Danish Society for Work Environment, Copenhagen, Denmark.
Gittell, J.H. (2011). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Society for Relational Coordination, Glostrup, Denmark.
Gittell, J.H. (2011). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Health Region of North Jutland, Denmark.
Gittell, J.H. (2010). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Keynote Speaker, Arrow Electronics Annual Meeting for Logistics and Engineering, Reno, NV.
Gittell, J.H. (2010). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Featured Speaker, Executive Aviation Safety Seminar, University of Southern California, Los Angeles, CA.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, MedFlight Management Team Meeting, Boston, MA.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Blue Cross Blue Shield Health Care Symposium, Washington, DC
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Speaker, American College of Surgeons, Brandeis Health Leaders Program, Waltham, MA.
Gittell, J.H. (2010). “Relational Coordination and Officer Talent Management Strategy in the U.S. Army,” Panelist, West Point Academy 47th Annual Senior Conference, West Point, NY.
Gittell, J.H. (2010). “Front-line Workers and the Coordination of Care,” Cornell University Conference on Implementing Health Care Delivery System Change, New York, NY.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Cornell University Conference on Implementing Health Care Delivery System Change>, New York, NY.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, American Board of Internal Medicine Foundation, Philadelphia, PA.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Families First Health and Support Center, Portsmouth, NH.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Board of Governors Annual Meeting, American College of Physicians, Toronto, Canada.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Labor Management Healthcare Strategies Conference, Blue Cross Blue Shield Association, Charleston, SC.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Boston MedFlight, Boston, MA.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Clarian Health, Indianapolis, IN.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Improve Care for Older Adults,” Keynote Speaker, Spring Meeting, Indiana Geriatrics Society, Carmel, IN.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Core Physician Group Board of Managers Meeting, Exeter Health Resources, Exeter, NH.
Gittell, J.H. (2010). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Brandeis Alumni College 2010, Waltham, MA.
Gittell, J.H. (2009). “Relational Coordination as a Professional Competency for Physicians,” Presenter, Advisory Committee, National Board of Medical Education, Philadelphia, PA.
Gittell, J.H. (2009). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Strategic Health Authority, National Health Service, Newcastle, UK.
Gittell, J.H. (2009). “Impact of Healthcare Reform on Industry,” Panelist, Life Science Career Affinity Group, Babson College, Babson Park, MA.
Gittell, J.H. (2009). “Bridging Process and Technology in Health Care,” Center for e-Health Innovation and Process Transformation, Worcester Polytechnic Institute, Worcester, MA.
Gittell, J.H. (2009). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Institute Advisory Committee, SEIU/League Labor Management Project, New York, NY.
Gittell, J.H. (2009). “Impact of Relational Coordination on Service Sector Performance,” Featured Speaker, City of Toronto and the Martin Prosperity Institute, Service Summit, Toronto, Canada.
Gittell, J.H. (2009). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Featured Speaker, Strategic Health Authority, National Health Service, Newcastle, UK.
Gittell, J.H. (2009). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Featured Speaker, Mystic Aquarium, Mystic, CT.
Gittell, J.H. (2009). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Speaker, Nurse Executive Leadership Program, Brandeis University, Boston, MA.
Gittell, J.H. (2009). “High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,” Speaker, Massachusetts Medical Society Executive Leadership Program, Brandeis University, Boston, MA.
Gittell, J.H. (2009). “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” Featured Speaker, Grand Rounds, Ohio State University Medical Center, Columbus, OH.
Gittell, J.H. (2008). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Featured Speaker, World Forum on Customer Service, Caracas, Venezuela.
Gittell, J.H. and Weinberg, D.B. (2008). “High Road Competitive and Employment Strategies: Pathways to the American Dream Across U.S. Industries,” 14^th National Labor-Management Conference, Federal Mediation and Conciliation Service, Washington, D.C.
Gittell, J.H. (2008). “From Airlines to Health Care: Using the Power of Relationships to Achieve High Performance,” Featured Speaker, American Data Network Leadership Conference, Little Rock, AK.
Gittell, J.H. (2008). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Keynote Speaker, Lean Aerospace Initiative Annual Conference, Boston, MA.
Gittell, J.H. (2008). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Keynote Speaker, Almas Airlines, Guadalajara, Mexico.
Gittell, J.H. (2008). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Keynote Speaker, Burlington Northern Santa Fe Railroad, Austin, TX.
Gittell, J.H. (2007). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Keynote Speaker, MassAging Annual Conference and Exhibition, Worcester, MA.
Gittell, J.H. (2007). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Featured Speaker, El Tiempo, Bogota, Colombia.
Gittell, J.H. (2006). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Dinner Address, Educational Network and Lean Aerospace Initiative, Worcester, MA.
Gittell, J.H. (2006). “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance,” Labor/Management Leadership Team, Ford Motor Company, Detroit, MI.
Gittell, J.H. (2006). “Global Low Cost Competition in the Airline Industry: The Southwest Airlines Way,” Speaker, The 20th Annual Aircraft Finance Conference, Institute for International Research, New York, NY.
Gittell, J.H. (2006). “Lean Production in the Air? Low Cost Competition in the Global Airline Industry and Implications for Employment Relations,” Industry Advisory Board Meeting, MIT Global Airline Industry Program, Cambridge, MA.
Gittell, J.H. (2006). "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance," Keynote Address, Annual Meeting, Minnesota Economics Association, Minneapolis, MN.
Gittell, J.H. (2006). “Building Relational Coordination for High Performance: Evidence from Airlines and Hospitals,” Featured Speaker, Brandeis University Faculty in the Field, Saratoga, FL.
Gittell, J.H. (2005). "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance," Keynote Address, Naval Aviation Logistics Workshop, Tucson, AR.
Gittell, J.H. (2005). “The Southwest Airlines Way: A Model for Low Cost Carrier Success and Sustainability,” Speaker, The 19th Annual Aircraft Finance Conference, Institute for International Research, New York, NY.
Gittell, J.H., Kochan, T.A., McKersie, R., von Nordenflycht, A. (2005). “Lean Production in the Air: Low Cost Competition Taking Off in the Global Airline Industry and Implications for Employment Relations,” MIT Global Airline Industry Program, Advisory Board Meeting, Cambridge, MA.
Gittell, J.H. (2005). "Relational Coordination in Health Care: Lessons Learned from the Airline Industry," Keynote Address, International Conference on Integrated Care Pathways, London, England.
Gittell, J.H. (2005). "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance," Brandeis University National Women's Conference, 56th Annual Conference, Faculty Speaker, Waltham, MA.
Gittell, J.H., Bishop, C., Dodson, L., Dossa, A., Leutz, W., Pfefferle, S., Weinberg, D. and Zincavage, R. (2005). "Person-Centered Care in Nursing Homes: The Role of Relationships and Organizational Practices," The Future of Aging, American Association of Health and Services for the Aging, Washington, DC.
Gittell, J.H. (2005). "The Executive as Effective Leader: Building High Performance Relationships Throughout Your Organization," Center for Leadership and Executive Development, University of Dayton, Dayton, OH.
Gittell, J.H. (2005). "Building Relational Coordination in Your Organization: The Southwest Airlines Way," Qantas Airlines, Sydney, Australia.
Gittell, J.H. (2005). "Building Relational Coordination in Your Organization: The Southwest Airlines Way," JetStar Airlines, Melbourne, Australia.
Gittell, J.H., Bishop, C., Dodson, L., Dossa, A., Leutz, W., Pfefferle, S., Weinberg, D. and Zincavage, R. (2005). "Organizational Practices in Nursing Facilities: Initial Results," National Meeting of Nursing Home Administrators, Rhode Island Quality Improvement Organization, Providence, RI.
Gittell, J.H., Bishop, C., Dodson, L., Dossa, A., Leutz, W., Pfefferle, S., Weinberg, D. and Zincavage, R. (2004). "Organizational Practices in Nursing Facilities: Initial Results," National Meeting of State-Level Quality Improvement Organizations, Rhode Island Quality Improvement Organization, Providence, RI.
Gittell, J.H., Bishop, C., Dodson, L., Dossa, A., Leutz, W., Pfefferle, S., Weinberg, D. and Zincavage, R. (2004). "Organizational Practices in Massachusetts Nursing Facilities: Initial Results," Feedback Meeting for Administrators and Front Line Workers, Better Jobs Better Care Project, Brandeis University, Waltham, MA.
Gittell, J.H. (2004). "The Southwest Airlines Way: How the Power of Relational Coordination Can Give Your Organization a Competitive Advantage," Featured Speaker, Centro Humano de Liderazco, Juarez, Mexico.
Gittell, J.H. (2004). "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance," Alumni Breakfast Series, Brandeis University, Waltham, MA.
Gittell, J.H. (2004). "The Southwest Airlines Way: Building Relational Coordination in Your Organization," Lufthansa Airlines Top Management Team Meeting, Mexico City, Mexico.
Gittell, J.H. (2004). "Building Relational Coordination Throughout Your Organization: The Southwest Airlines Way," Portsmouth Regional Hospital Management Retreat, Boston, MA.
Gittell, J.H. (2004). "The Southwest Airlines Way: How the Power of Relationships Can Give Your Organization a Competitive Advantage," Management, Business and Law Seminars, London, England.
Gittell, J.H. (2003). "From Airlines to Patient Care: The Coordination Challenge," Keynote Address, Rochester Area Quality Council.
Gittell, J.H. (2003). "Building Relational Coordination in Your Own Organization," Featured Speaker, General Manager Meeting, American Airlines European Division, London, England.
Gittell, J.H. (2003). "From Airlines to Patient Care: The Coordination Challenge," Keynote Address, Health Council and Expo, Greater Cincinnati Health Council, Cincinnati, OH.
Gittell, J.H. (2003). "Building High Performance Relationships Throughout Your Organization: The Southwest Airlines Way," Author Workshop, 14th International Conference on Work Teams, Center for the Study of Work Teams, Dallas, TX.
Gittell, J.H. (2003). "The Southwest Airlines Way," Featured Speaker, Leadership Development Seminar, Dallas, Houston and San Antonio, TX.
Gittell, J.H. (2003). "Learning from Southwest Airlines: Innovation in the Airline Industry," Featured Speaker, International Airline Personnel Directors Conference, Rome, Italy.
Kochan, T.A., McKersie, R., Nordenflycht, A. and Gittell, J.H. (2003). "Out of the Ashes: Building an Effective Labor Relations System in Airlines," MIT Global Airline Industry Conference, Washington, DC.
Gittell, J.H. (2002). "Defining Teamwork and Coordination," Commonwealth Fund, Healthcare Quality Improvement Program: Review and Future Plans, Boston, MA.
Gittell, J.H. (2001). "Relational Coordination and Performance: From Cross-functional to Cross-organizational," Presented to Delta Airlines, Air France and Aeromexico at the Sky Team Human Resources Conference, Atlanta, GA.
Gittell, J.H. (2000). "Relational Coordination and Performance: From Flight Departures to Patient Care," Featured Speaker, International Airline Personnel Directors Conference, Bergen, Norway.
Gittell, J.H. (2000). "Relational Coordination and Performance: From Flight Departures to Patient Care," Featured Speaker, Executive Workshop on Human Resources and Management Strategy, Northwestern University, Evanston, IL.
Gittell, J.H. (2000). "Relational Coordination and Flight Departure Performance," Featured Speaker, Scandinavian Airlines Headquarters, Stockholm, Sweden.
Gittell, J.H., Fairfield, K., Bierbaum, B., Jackson, R., Kelly, R., Laskin, R., Lipson, S., Siliski, J., Thornhill, T., Zuckerman, J. (1999). "Impact of Relational Coordination on Service Quality and Length of Stay: A Nine-Hospital Study of Surgical Patients," Center for Quality and Value, CareGroup, Boston, MA.
Gittell, J.H. (1999). "From Airlines to Patient Care: The Coordination Challenge," Featured Speaker, Executive Conference on Knowledge Management, SSM Healthcare Systems, Marco Island, FL.
Gittell, J.H. (1998). "Impact of Coordination on Service Quality and Length of Stay: A Nine Hospital Study of Surgical Patients," Executive Board Meeting, Baylor University Medical Center, Dallas, TX.

media

1. Selected Media Appearances

Gittell, J.H. (2010). “High Performance Healthcare,” National Public Radio, March 11.
Gittell, J.H. (2009). “The Airline Industry,” FOXBusiness.com LIVE.
Gittell, J.H. (2008). “Impact of Fuel Prices on the Future of the Airline Industry,” Guest Speaker, Dan Lovallo Afternoons, WDRC Radio, July 22.
Gittell, J.H. (2006). “The Future of the Airline Industry,” Guest Speaker, KAHL Talk Radio, Jan. 3.
Gittell, J.H. (2005). “Strike at Northwest Airlines,” Guest Speaker, Minnesota Public Radio, Sept. 12.
Gittell, J.H. (2005). “Strike at Northwest Airlines,” Guest Speaker, WJR Radio, Aug. 16.
Gittell, J.H. (2004). “JetBlue and USAir: A Tale of Two Airlines,” Academic Expert, ABC Nightline, Nov. 24.
Gittell, J.H. (2004). “The Southwest Airlines Way,” Guest Speaker, KFOR Radio, April 22
Gittell, J.H. (2004). “The Jerry Boyer Show,” Guest Speaker, WPTT Radio, Jan. 20.
Gittell, J.H. (2003). “Labor Problems at Southwest Airlines,” Guest Speaker, KPFK Radio, July 18.
Gittell, J.H. (2003). “The Southwest Airlines Way,” Guest Speaker, Business Beat Live, April 26.
Gittell, J.H. (2003). “Crisis in the Airline Industry,” Guest Speaker, The Connection, New Hampshire Public Radio, April 10.

2. Selected Media Interviews/Citations

Van Dyk, D. (2010). “Spirit May Soar Again But Airline Tensions Simmer,” TIME, June 17, 2010.
Britton, K. (2010). “Relational Coordination: Learning, Not Blame,” Positive Psychology News Daily, April 9.
Cohn, A. and Karisch, S. (2008). “Fuel: Airline Industry Quo Vadis?” AAS Newsletter, INFORMS, July.
Wong, N. (2008). “Low Cost Carrier is Eyeing Logan,” Boston Globe, April 24.
Maxon, T. (2008). “Ex-Southwest Airlines CEO James Parker Shares Lessons in Book,” Dallas Morning News, January 20.
Associated Press (2007). “Kelleher to Step Down as Southwest Chairman in 2008,” San Jose Mercury News, July 19.
Peterson, K. (2007). “U.S. Airline Unions Showing Signs of Revival,” Reuters, July 1.
Reiter, C. (2007). “Southwest Airlines Braces for Turbulence as it Turns 30,” USA Today, June 28.
Medley, M. (2007). “Culture Queen: An Interview with Colleen Barrett,” Motto, June.
Gardner, L. (2006). “Heller School Professor Captures Top Award for Book on Industry Leader Southwest Airlines,” Brandeis Reporter, February.
Field, D. (2006). “Gary Kelly: On the Offensive at Southwest,” Airline Business, Jan. 23.
Orr, S. (2006). “The End for Independence Air,” The Herald Journal, Jan. 6.
Slomski, A. (2006). “Breaking the Rules to Stay Competitive,” Dialogue, January.
Torbenson, E. and Marta, A. (2005). “Southwest Grieves Midway Tragedy,” Dallas Morning News, Dec. 18.
Field, D. (2005). “Wage Cuts Hit the Wall,”Airline Business, Aug. 1.
White, D. (2005). “Southwest Grows in Chicago,” CBS 2/WBBM-TV, Feb. 27.
Nathan, D. (2005). “Jody Hoffer Gittell Examines the Way Workplace Relationships Affect Performance,” Brandeis Reporter, February.
Kiger, P.J. (2005). “Cabin Pressure,” Workforce Management, February.
Pfeffer, J. (2005). “How Companies Get Smart,” Business 2.0, Jan. 1.
Walters, L. (2005). “Pease Loses Passengers Amid Flux,” Boston Globe, Jan. 30.
Deutsch, C. (2004). “Airlines Fearing a Vicious Circle of Weak Finances and Low Morale,” New York Times, Nov. 3.
DeGroat, B. (2004). “Companies in Crisis: Money, Relationships Aid in Recovery, University of Michigan News Service, Nov. 1.
Maynard, M. (2004). “Out of the Blue, Southwest Airlines Chief Resigns,” New York Times, July 16.
Maynard, M. (2004). “Pilots at Delta Offer to Take a 23% Cut in Wages,” New York Times, July 22.
Carr, C. (2003). “New Approach May Offer Fix for Ailing Industry,” Brandeis Reporter, May-June.
Schachter, H. (2003). “Do and Coach,” Advisor’s Edge.
Sutton, R. (2003). “Forgive and Remember,” CIO, June 16.
Greene, J. (2003). “Author Sees Relationships as Key in Modern Airline’s Success Story,” Lancaster Sunday News, May 5.
Clark, M. (2003). “Academics Tout Social Capital as Latest Thing in Strategic HR,” HR Magazine, February.
Kiger, P. (2003). “Unite or Die,” Workforce Management, February.
Campbell, I. (2003). “Sept. 11 Catalyst for Airlines’ Crisis,” United Press International, Sept. 7.
Miller, J. (2003). “Managing an Airline: Local Author Inspired by Southwest,” The Union Leader Sunday News, April 27.
Miller, J. (2003). “Southwest VP Explains the Upstart’s Profits,” The Union Leader Sunday News, April 17.
Gillette, J. (2003). “Portsmouth Author Chronicles Airline’s Strong Relationships,” Portsmouth Herald,
Shaw, D.A. (2002). “Getting His Wings: Jim Parker Replaces Kelleher as CEO of Southwest,” Corporate Counsel, March.
Kelley, M. (2001). “Core Values Keep Airline Flying High,” HBS Working Knowledge, Dec. 2.

reviewer for

American Journal of Sociology
Academy of Management Journal
Academy of Management Review
Administrative Science Quarterly
American Behavioral Scientist
California Management Review
Evaluation and the Health Professions
Health and Social Care in the Community
Human Performance
Human Relations
Human Resource Management
Human Resource Management Journal
Industrial and Labor Relations Review
Innovations in End-of-Life Care
International Journal for Quality in Health Care
International Journal of Human Resource Management
Journal of Applied Behavioral Science
Journal of Business Research
Journal of Economic Behavior and Organization
Journal of Management Studies
Journal of Public Administration Research and Theory
M@n@gement
Management Science
Medical Care
MIT Sloan Management Review
Organization Science
Organization Studies
Production and Operations Management
Transportation Research Record
Yale University Press